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Schools Fundraising Questions

Questions About Artwork

Q. What free artwork kits are available?
A. There is a free artwork kit available for every product so please contact us and we will post them out to you as required.

Q. How many children can I fit on a tea towel, apron, calendar etc.
A. All our free artwork kits give exact instructions about the number of drawings that will fit on to each product. For example up to 300 drawings can be fitted on to a tea towel. Our Sales team can advise you how many kits you will need when you contact us.

Q. When using the artwork kit for the tea towels can I take my drawings right up to the thicker outside line if I want one of your decorative borders around the edge?
A. Yes, take the drawings right up to the inside edge of the thicker line and we will then add your choice of border around the outside of the design.

Q. Can I add my own border to the outside of my tea towel, notelet etc.
A. Yes, you can take up to 3cm outside of the thicker line on the tea towel artwork kit to add your own border.

Q. Can you design a specific border, say, with the dates commemorating the school anniversary?
A. Yes we can please contact us for details and cost.

Q. Can I send in my drawings for your design team to paste up instead?
A. Yes, but we do make a small charge for this service. Please call for a quote.

Q. I notice you asked for all the drawings to be in black felt pen but some of our children have used pencil and blue biro. Do we need to complete the drawings again?
A. Whilst pencil etc not ideal; because we have such expertise gained over thirty five years of reproducing children’s artwork we can cope with most types of drawings. So please do not worry, send the artwork in and we are sure we will be able to work with it.

Q. Can I phone for assistance whilst producing my artwork?
We have a team of designers, all experts in dealing with children’s artwork so please feel free to call in with any queries you may have. We are here to assist in any way we can.

Q. Is there any charge for adding the name of the school, logos etc.
A. No we do not make any charge for this. Please advise what text is required for the school name in ‘Special Instructions’ on the order form. Logos can be submitted as hard copy or emailed to us. Where the logo is concerned please try to find the clearest example to send to us.


Questions About Ordering

Q. How long will my order take?
A. We aim to despatch a proof within 7–10 days of receiving your artwork and then despatch of your order takes approximately 21 days from confirmation of proof.

Q. I need my tea towels more quickly. What is your 14 Working Day Service all about?
A. We offer a quicker despatch service for tea towels, low cost bags, notelets, jotter pads and single colour cards if required. A proof of your artwork is not supplied with this service and instead we go straight to print. The goods are despatched approximately 14 working days from receipt of your artwork which in reality works out just under 21 days including the weekends.

Q. You have received my artwork – what happens next?
A. We will send out an order confirmation in around 7 days from receipt of your order confirming the proof date (if required), lead times for despatch plus details of products required, delivery addresses etc. Please check your order confirmation carefully and inform us if any changes are required at this stage.

Q. I have received my proof and I am happy to go ahead – what do I do now?
A. Please contact us by email or return the confirmation form enclosed with the paper proof/sample to confirm your order. You can also confirm initially by phone too if you like so we can be getting on with your order whilst we wait for your written confirmation to arrive.

Q. What are your minimum order quantities?
A. Our minimum quantities vary from 50 to 100 items depending on the product ordered (and 12 only for garments). For details please refer to our price lists published on the website.

Q. Do your prices include vat?
A. No, our prices are exclusive of vat.

Q. What constitutes a carriage paid order?
A. Carriage is free on orders over £300.00 goods total before vat. For orders under £300.00 please refer to our price list for carriage costs.

Q. When do I need to pay?
A. We do not need payment up-front. We send an invoice out when your goods are despatched. Our payment terms are then 30 days from receipt of invoice.

Q. How can I pay?
A. We accept cheques or payment by BACS. The BACS details are printed on the invoice.

Q. If I have sold out can I make a repeat order?
A. Yes repeat orders can be made at any time. Smaller minimums apply to many of the products so please contact us for details.

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